Terms & Conditions
UPDATE: We are experiencing a high volume of orders at this time. Our team are working hard to dispatch all orders promptly within our three day processing period, however there may be delays and we will do our best to keep you informed. Australia Post and other delivery services are experiencing delays due to the high volume of parcels at this time. These delays are beyond our control however we will happily assist you in tracking your order if required. We thank you for your continued support and appreciate your patience during this time.
Payment can be made by credit card via PayPal (please note you do not need a PayPal account to use this option) or alternatively with a PayPal account. We also accept Afterpay both online and in store.
All prices quoted are in Australian Dollars ($AUD)
HOW TO AFTERPAY ONLINE
1. Choose Afterpay as your payment option during checkout.
2. Quickly log-in or create an account using your existing debit or credit card, and receive instant approval.
3. Pay over 4 equal payments, every 2 weeks.
All you need is to have a Australian payment card, be over 18 years of age and live in Australia. Existing Afterpay customers can use Afterpay for orders up to $1,200. First time users can use Afterpay for orders up to $500. Online Afterpay purchases may be exchanged in store for colour/size or refunded via our online returns address. Conditions apply. To see Afterpay’s complete terms, visit http://www.afterpay.com/terms
HOW TO AFTERPAY IN STORE
1. Choose your items
2. Download the Afterpay app
3. Scan your barcode from app at register
4. Take home your items
All you need is to have a Australian payment card, be over 18 years of age and live in Australian. Existing Afterpay customers can use Afterpay for orders up to $1,200. First time users can use Afterpay for orders up to $500. In Store Afterpay purchases may be exchanged in store for colour/size or refunded in store. Conditions apply. To see Afterpay’s complete terms, visit http://www.afterpay.com/terms
We aim to process standard orders within 2-3 business days. You will receive a shipment notification via email that will include tracking information once your order has been fulfilled. Please allow up to 5 to 10 business days, depending on your location, for delivery once you receive this notification.
Oversized items may require extra processing time. Please allow up to 10 to 15 business days for delivery of oversized items.
You will be notified of any delays with your order via email.
A minimum freight charge of $10 applies to all orders. Tracking number will be supplied with your shipping notification via email.
We offer Free Standard Shipping on orders over $100. This offer excludes oversized decor, wall art and furniture. The offer is automatically applied at checkout to all eligible orders.
Some of our larger pieces are not suitable for regular shipping. These items are only available to purchase online using our In Store Pick Up, Local Delivery shipping options or by requesting a customised quote. Local delivery is charged at $100 and covers Sydney & the Central Coast of NSW only. You will be contacted via email to arrange a day for delivery.
FREE IN STORE PICK UP
In Store Pick Up is a FREE service that allows you to order online and then collect your order from one of our four stores.
To use this service, please select In Store Pick Up during checkout then select your preferred location from the list of stores.
Once your order is ready for collection you will receive a notification email from us. Please allow up to 10 business days before pickup. Please bring a copy of your order confirmation email and photo identification including your name and address.
You may nominate a representative to collect the goods on your behalf, however you’ll need to provide evidence that you’ve given them permission. Our staff may also call you to authorise this.
We ask that In Store Pick Up orders be collected within 10 business days of notification. Any orders still awaiting collection after this period will be sent a reminder email. If orders are still awaiting collection after another 5 business days the order will be cancelled and a full refund applied.
International orders are welcome. Delivery will be quoted on a situational basis, depending on the items you would like to order. Please email firstname.lastname@example.org for a quote.
Upon submitting your purchase an Order Confirmation will be automatically generated by our system and emailed to you. Please contact us if you do not receive this email.
It is very important to us that you love your purchase. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 7 days of receipt of delivery. All refunds are processed to the original order payment type.
NB: For the protection of our customers, earrings can not be returned for exchange or refund due to hygiene reasons. Please choose carefully.
HOW TO RETURN YOUR ITEM
1. Email email@example.com with your order number and ‘Returns Request’ in the subject line e.g. “Returns Request – #123”
2. Please include the full name of the person who placed the order, and the date of the order
3. Please outline the details of your request – whether you require a refund, exchange or credit note
4. Once we receive your Return Request email, our online team will provide further instructions for return of the goods via Australia Post. Return shipping charges for change of mind returns will apply
Upon receipt of your returned items, we will process a credit note, refund or exchange, depending on what you require.
If more convenient for you, you are welcome to return your item in store with proof of purchase within 7 days of receiving or collecting your order. Refunds for any online orders can not be processed instantly in store, however it will be processed by our online team within 24 hours.
FAULTY OR DAMAGED ITEMS
In the unlikely event that your products arrive damaged, please provide a photograph of the damaged goods in your Returns Request email. We are unable to accept refund requests without photographic evidence. Once we receive photographs and proof of purchase, our online team will outline any further instructions to return the damaged goods.