Terms & Conditions

PAYMENT TYPES

Payment can be made by credit card via PayPal (please note you do not need a PayPal account to use this option) or alternatively with a PayPal account. We also accept Afterpay both online and in store.

All prices quoted are in Australian Dollars ($AUD)

AFTERPAY

HOW TO AFTERPAY ONLINE

1. Choose Afterpay as your payment option during checkout.

2. Quickly log-in or create an account using your existing debit or credit card, and receive instant approval.

3. Pay over 4 equal payments, every 2 weeks.

All you need is to have a Australian payment card, be over 18 years of age and live in Australia. Existing Afterpay customers can use Afterpay for orders up to $1,200. First time users can use Afterpay for orders up to $500. Online Afterpay purchases may be exchanged in store for colour/size or refunded via our online returns address. Conditions apply. To see Afterpay’s complete terms, visit http://www.afterpay.com/terms

HOW TO AFTERPAY IN STORE

1. Choose your items

2. Download the Afterpay app

3. Scan your barcode from app at register

4. Take home your items

All you need is to have a Australian payment card, be over 18 years of age and live in Australian. Existing Afterpay customers can use Afterpay for orders up to $1,200. First time users can use Afterpay for orders up to $500. In Store Afterpay purchases may be exchanged in store for colour/size or refunded in store. Conditions apply. To see Afterpay’s complete terms, visit http://www.afterpay.com/terms

 

SHIPPING

AUSTRALIAN ORDERS

We will always endeavour to ship your order as quickly as possible. Please allow up to 10 business days for delivery.

STANDARD ITEMS

A freight charge of $10 applies to all orders containing standard items only. All standard orders are delivered by Australia Post with tracking. Tracking number will be supplied with your shipping notification via email.

OVERSIZED ITEMS

Oversized items, such as furniture and wall art, incur additional freight charges.

SMALL FURNITURE

  • Sydney, Brisbane, Melbourne, Adelaide Metro areas – $80 freight charge
  • All other areas please email us at sales@seaweedandsand.com.au for a quote

WALL ART

  • Sydney, Brisbane, Melbourne, Adelaide Metro areas – $30 freight charge
  • All other areas please email us at sales@seaweedandsand.com.au for a quote

LARGE FURNITURE & WALL ART

  • Some of our larger pieces are available through Click & Collect or Local Delivery only
  • Local delivery is charged at $100

Note: The above freight charges only apply to Oversized Items that are available to purchase in our online store and do not apply to any items marked In Store Only. All In Store Only items are deemed unsuitable for our regular postage channels and are not available for delivery outside of the Sydney Metro area.

FREE DELIVERY OFFER

Orders over $150 are eligible for Free Shipping Australia Wide with code FREESHIP$150 at checkout. This offer does not apply to oversized items, such as furniture and wall art.

CLICK & COLLECT – IN STORE PICK UP

Click and Collect allows you to order online and then collect your order in one of our four stores. Click and Collect is a FREE service.

To use this service, please select ‘Click and Collect’ option at checkout when you’re shopping online. In the notes section at checkout, please include the store you would like to collect from. View our Store Locations.

Once your order is ready for collection you will receive a notification email from us. Please allow up to 10 business days before pickup. Please bring a copy of your order confirmation email and photo identification including your name and address.

You may nominate a representative to collect the goods on your behalf, however you’ll need to provide evidence that you’ve given them permission. Our staff may also call you to authorise this.

Any orders that are not eligible for Click & Collect will be notified by email and will be required to pay shipping or full refund will be offered.

INTERNATIONAL ORDERS

International orders are welcome. Postage will be quoted on a situational basis, depending on the items you would like to order. Please email sales@seaweedandsand.com.au for a postage quote.

ORDER CONFIRMATION

Upon submitting your purchase an Order Confirmation will be automatically generated by our system and emailed to you. Please contact us if you do not receive this email.

RETURN POLICY

It is very important to us that you love your purchase. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 7 days of receipt of delivery. All refunds are processed to the original order payment type.

HOW TO RETURN YOUR ITEM

1. Email sales@seaweedandsand.com.au with your order number and ‘Returns Request’ in the subject line e.g. “Returns Request – #123”

2. Please include the full name of the person who placed the order, and the date of the order

3. Please outline the details of your request – whether you require a refund, exchange or credit note

4. Once we receive your Return Request email, our online team will provide further instructions for return of the goods via Australia Post. Return shipping charges for change of mind returns will apply

Upon receipt of your returned items, we will process a credit note, refund or exchange, depending on what you require.

If more convenient for you, you are welcome to return your item in store with proof of purchase. Note: Stores are unable to process exchanges in one transaction where the original payment method was Afterpay Online. The item will need to be refunded, and a new transaction will be created for the new item.

FAULTY OR DAMAGED ITEMS

In the unlikely event that your products arrive damaged, please provide a photograph of the damaged goods in your Returns Request email. We are unable to accept refund requests without photographic evidence. Once we receive photographs and proof of purchase, our online team will outline any further instructions to return the damaged goods.