Terms & Conditions

 

PAYMENT TYPES

Payment can be made by credit card via PayPal (please note you do not need a PayPal account to use this option) or alternatively with a PayPal account. We also accept Afterpay both online and in store.

All prices quoted are in Australian Dollars ($AUD)

AFTERPAY

HOW TO AFTERPAY ONLINE

1. Choose Afterpay as your payment option during checkout.

2. Quickly log-in or create an account using your existing debit or credit card, and receive instant approval.

3. Pay over 4 equal payments, every 2 weeks.

All you need is to have a Australian payment card, be over 18 years of age and live in Australia. Existing Afterpay customers can use Afterpay for orders up to $1,200. First time users can use Afterpay for orders up to $500. Online Afterpay purchases may be exchanged in store for colour/size or refunded via our online returns address. Conditions apply. To see Afterpay’s complete terms, visit http://www.afterpay.com/terms

HOW TO AFTERPAY IN STORE

1. Choose your items

2. Download the Afterpay app

3. Scan your barcode from app at register

4. Take home your items

All you need is to have a Australian payment card, be over 18 years of age and live in Australian. Existing Afterpay customers can use Afterpay for orders up to $1,200. First time users can use Afterpay for orders up to $500. In Store Afterpay purchases may be exchanged in store for colour/size or refunded in store. Conditions apply. To see Afterpay’s complete terms, visit http://www.afterpay.com/terms

SHIPPING

AUSTRALIAN ORDERS

We aim to process standard orders within 2-3 business days. You will receive a shipment notification via email that will include tracking information once your order has been fulfilled. Please allow up to 5 to 10 business days, depending on your location, for delivery once you receive this notification.

Oversized items may require extra processing time. Please allow up to 10 to 15 business days for delivery of oversized items.

You will be notified of any delays with your order via email.

STANDARD SHIPPING

A minimum freight charge of $15 applies to all orders. Tracking number will be supplied via email.

LOCAL DELIVERY

Some of our larger pieces are not suitable for regular shipping. These items are only available to purchase online using our In Store Pick Up, Local Delivery shipping options or by requesting a customised quote. Local delivery covers Sydney & the Central Coast of NSW only. You will be contacted via email to arrange a day for delivery.

INTERNATIONAL ORDERS

International orders are not available at this time.

ORDER CONFIRMATION

Upon submitting your purchase an Order Confirmation will be automatically generated by our system and emailed to you. Please contact us if you do not receive this email.

RETURN POLICY

It is very important to us that you love your purchase. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 7 days of receipt of delivery. All refunds are processed to the original order payment type.

HOW TO RETURN YOUR ITEM

1. Email sales@seaweedandsand.com.au with your order number and ‘Returns Request’ in the subject line e.g. “Returns Request – #123”

2. Please include the full name of the person who placed the order, and the date of the order

3. Please outline the details of your request – whether you require a refund, exchange or credit note

4. Once we receive your Return Request email, our online team will provide further instructions for return of the goods via Australia Post or courier. Return shipping charges for change of mind returns will be at customer cost.

FOR EASY RETURNS, you must be able to access a printer to print your return shipping label.

Upon receipt of your returned items, we will process a credit note, refund or exchange, depending on what you require.

FAULTY OR DAMAGED ITEMS

In the unlikely event that your products arrive damaged, please provide a photograph of the damaged goods in your Returns Request email within 7 days of receiving your order. We are unable to accept refund requests without photographic evidence. Once we receive photographs and proof of purchase, our online team will outline any further instructions to return the damaged goods.